As a customer, you have a role in making your move a smooth relocation experience. You should:
- Review the www.protectyourmove.gov website, including the “Your Rights and Responsibilities When You Move” booklet and the “Ready to Move” brochure;
- Avoid any mover that doesn’t display its USDOT and/or MC Docket number on its website or other advertisements as required by Federal regulations;
- Check the mover’s USDOT or MC Docket number to ensure it has valid authority to operate at www.protectyourmove.gov before you hire the mover;
- Read all moving documents issued by the mover or broker;
- Not sign blank documents;
- Be available at the time of pickup and delivery of your shipment. If you are not available, appoint a representative to act on your behalf;
- Promptly notify your mover if something has changed regarding your shipment (i.e. move dates, additional items);
- Be prepared to make payment prior to delivery, in the amount required and in the form of payment agreed to with the mover; and
- Promptly file claims for loss, damage or delays with your mover, if necessary.
For help with interstate moving tariffs, forms, and more, visit the Law Office of David Piotrowski.